Privacy Policy

Last Updated: June 26, 2026

Introduction

This Privacy Policy explains how cedar-roam collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection legislation in the United Kingdom.

Information We Collect

We collect information that you provide directly to us when you:

Submit enquiry forms or booking requests
Contact us via email
Use our website and interact with our services
Subscribe to our communications

Types of Information Collected

The personal information we may collect includes:

Name and contact details including email address
Booking preferences and service selections
Communication history with our team
Technical information including IP address, browser type, and device information
Cookie data as described in our Cookies Policy

How We Use Your Information

We use the information we collect for the following purposes:

Processing and managing your booking requests
Communicating with you about our services
Improving our website functionality and user experience
Ensuring the security of our systems
Complying with legal obligations
Responding to your enquiries and providing customer support

Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity for providing services you have requested
Legitimate interests in operating and improving our business
Legal obligations under UK law
Consent where explicitly provided

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in operating our business
Legal and regulatory authorities when required by law
Professional advisers including lawyers and accountants

All third parties are required to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for seven years to comply with accounting and legal requirements.

Your Rights

Under UK data protection law, you have the following rights:

Right to access your personal information
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent where applicable

To exercise any of these rights, please contact us at [email protected].

International Transfers

Your personal information is stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

cedar-roam
45 Kensington Park Road
London W11 2EU
United Kingdom
Email: [email protected]