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GDPR Compliance

Last Updated: June 26, 2026

Our Commitment to Data Protection

Cedar-roam is committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This page outlines how we comply with data protection principles and your rights under these regulations.

Data Controller Information

Cedar-roam acts as the data controller for personal information collected through our website and services. We are responsible for deciding how we hold and use your personal data.

Contact Details:
cedar-roam
45 Kensington Park Road
London W11 2EU
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract Performance: Processing is necessary to fulfill our contractual obligations when you book our services
  • Legitimate Interests: We process data to operate our business, improve our services, and maintain security
  • Legal Obligations: We process data to comply with legal requirements including tax and accounting obligations
  • Consent: Where you have provided explicit consent for specific processing activities

Data Protection Principles

We adhere to the following data protection principles:

  • Lawfulness, Fairness, and Transparency: We process data lawfully, fairly, and in a transparent manner
  • Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes
  • Data Minimization: We collect only data that is adequate, relevant, and necessary
  • Accuracy: We take reasonable steps to ensure personal data is accurate and up to date
  • Storage Limitation: Data is retained only as long as necessary for the purposes collected
  • Integrity and Confidentiality: We implement appropriate security measures to protect your data

Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Right to Rectification

You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose collected or where you withdraw consent.

Right to Restrict Processing

You have the right to request restriction of processing in specific situations, such as when you contest the accuracy of data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us using the details provided above. We will respond to your request within one month, though this may be extended in complex cases.

You will not normally have to pay a fee to access your personal data or exercise your other rights. However, we may charge a reasonable fee or refuse to comply with your request if it is clearly unfounded, repetitive, or excessive.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data in transit and at rest
  • Regular security assessments and updates
  • Access controls limiting data access to authorized personnel
  • Staff training on data protection obligations
  • Incident response procedures for data breaches

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office within 72 hours of becoming aware of the breach where required by law.

International Data Transfers

We primarily store and process data within the United Kingdom. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK authorities.

Data Retention Periods

We retain personal data only as long as necessary for the purposes collected:

  • Booking and transaction records: 7 years for accounting and legal purposes
  • Marketing communications: Until consent is withdrawn
  • Website analytics: 26 months
  • CCTV footage: 30 days unless required for investigation

Third-Party Processing

When we engage third-party processors, we ensure they provide sufficient guarantees regarding security and compliance with data protection law. We maintain written contracts with processors specifying their data protection obligations.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

Complaints and Supervisory Authority

If you believe we have not complied with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

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